Frequently Asked Questions

How long will my order take to arrive?

We use Australia Post e-parcel, your order will be dispatched within 1-2 business days after order placement. During promotional periods, please allow 5-6 business days. 

Australia Post takes approximately 2 to 4 days to deliver to Sydney, Melbourne & Brisbane, a little longer to South Australia and up to 7 working days to Western Australia. Please note Australia Post does not operate on weekends.

Please note this does not apply to weekend orders as well as peak sale periods and peak holiday seasons with Australia Post. Orders may be delayed by up to 48 hours during these periods. Orders placed between 10am Friday and 10am AEST Monday are considered weekend orders.

Delivery timeframes can vary over the public holiday periods due to overwhelming demand on postal services. Please expect delays on estimated delivery times and customer service response from delivery providers. Thank you for your consideration.

How much is postage? 

We charge a flat rate of $7.95 within Australia and we offer free shipping for all orders over $95 within Australia. We also offer international shipping, please select your country to see the price as it varies.

How can I track my order? 

Once your order is dispatched you will receive an email with your tracking number. To track your order, simple enter this number into the Australia Post tracking website. This link is also in the email.

For a tracking number to be sent to your phone, please add your mobile number to our account when checking out. A tracking text will be sent to your phone number once your parcel arrives in the Australia Post state depot. Therefore you may experience a delay between Sukin confirming your order is on its way and the Australia Post text message, especially for WA

Do you ship internationally?

We have temporarily suspended all international shipping services through the Sukin website. We apologize for any inconvenience this may cause.

However, for those outside Australia who are interested in purchasing our products, we encourage you to explore our network of international retailers in your local area. You can find a list of authorized stockists here.

We are exploring opportunities to expand our reach in the future. Stay tuned for updates on the development of new websites that may cater to international customers.

Thank you for your understanding and continued support for choosing our skincare products that doesn't cost the earth.

What happens if I entered the wrong delivery information? 

Unfortunately, we can not change any order information once your order has been processed. Please ensure the correct post codes are entered and if you are in an office building, please add your company name to avoid your package being sent back to us.

You will receive your tracking information once dispatched. Please sign up to the MyPost tool auspost.com.au/mypost/ to redirect your parcel.

If for any reason you do enter the wrong address, this can delay the package by up to 4 weeks but Australia Post will eventually return the package to us.

What happens if my package goes missing?

If your package has been 'stuck in transit' for longer than expected, please lodge a 'missing package investigation' with Australia Post and provide us with the case number.

Every missing package will be assigned a unique case number by Australia Post and can take up to 2-4 weeks to locate. Once we have the case number, we can take action based on their findings.

If the package was delayed due to an incorrect or incomplete address, the item should be returned to us. To have this package resent to the correct address, there will be a $9.95 postage fee.

What if you are unable to send an item I have ordered?

In the rare instance that we are unable to supply an item on your order, rather than delay dispatch we will send all other items and provide a refund for the value of the short supplied item. You will be notified of this via email and we will let you know the date that the item will be back in stock.

What is Sukin's return policy?

We make every effort to ensure that your purchase arrives to you in perfect condition. Should you experience a problem with your order, please contact us at info@sukinnaturals.com and we will do our utmost to resolve any issue.

Sukin does not have to provide a refund if you simply change your mind on an item, so please choose carefully.

Should you wish to make a claim relating to your product for (1) damaged in transport or (2) incorrect goods received. We advise this must be done within 24 hours of receiving your goods by email.

After confirming claims when receiving the returned goods at our warehouse, we shall then promptly (a) re-supply the item(s) or (b) credit the relevant invoice appropriately. Importantly it is always the customer’s responsibility to review the goods received prior to their opening.